When we are closed

Non Life- Threatening Emergencies

When we are closed, and it is not a life-threatening emergency there are several options:

  • self care at home
  • calling NHS 111
  • advice from pharmacist
  • attending urgent care centre or minor injuries unit
  • making your own way to the local A&E department (arriving by ambulance does not mean you would be seen any quicker)

Choose the best service for your needs as this will ensure the ambulance service is able to respond to the people who need help the most.

Life-Threatening Emergencies

Call 999 in a Medical Emergency

  • Call 999 when someone is seriously ill or injured and their life is at risk.

  • Immediate action: Call 999 if you or someone else is having a heart attack or stroke—every second counts in these situations.

  • Major trauma: Also call 999 if you think someone has suffered major trauma, such as from:

    • A serious road traffic accident.

    • A stabbing.

    • A shooting.

    • A fall from a height.

    • A serious head injury.

NHS 111

NHS 111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.